Contact

 We are here for you.

 

You can call us during office hours between 9 am and 5 pm: 

+49 (0) 27 62 - 98 36 - 20 08

 

You can send us an email. We will get back to you within one working day: 

orders@tisso.de

Postal address:

TISSO Naturprodukte GmbH
Eisenstraße 1
57482 Wenden
FAX: +49 (0) 27 62 – 98 36 – 20 09

Con­tact­ for­m

Directions

TISSO Naturprodukte GmbH
Industriegebiet „Auf der Mark“
Eisenstraße 1
D-57482 Wenden
Germany

How to reach us - plan your journey:

Download our directions

 Advice

„Confidence is the basis, on which all our customer relations are based.

 

If you have any questions about how to use our products, please get in touch with your therapist (alternative practitioners, medical specialist, nutrition expert, etc.).

We will be delighted to help you in the search for a therapist near you, who is already working with TISSO products.

In accordance with the dietary supplements ordinance (or: NemV) we, as the manufacturer and distributor of dietary supplements, are not allowed to make claims to the user about the way our products work or in which area they are used.

 

Imprint

 

TISSO Naturprodukte GmbH
Eisenstraße 1
D-57482 Wenden
FON: +49 (0) 27 62 – 98 36 – 0
FAX: +49 (0) 27 62 – 98 36 – 10
E-Mail: info@tisso.de
Web: www.tisso.de

Chief executives: Albert Hesse, Markus Junge
Registered court: Amtsgericht Siegen (Siegen District Court)
Registration no.: HRB 7788
VAT ID: DE241106374

Responsible for the website content: Albert Hesse (address and contact data above)

Platform for online dispute resolution (ODR): http://ec.europa.eu/consumers/odr. However, we [The TISSO Naturprodukte GmbH] are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumer’s conciliation board.

Image rights: The content on this website is protected by copyright. Use of this content is not permitted without the prior consent of TISSO Naturprodukte GmbH. The images used for this website come from TISSO and iStock.

Our General Terms and Conditions.

Legal advice (media law):
Lawyer Prof. Dr. jur. Dieter Nennen
www.nennen.de

Privacy Policy

We are pleased that you visit our website and thank you for your interest! The protection of your privacy when using our website is important to us, so please take the following information about the handling of your data:

Important - please note: this document has been produced for information purposes only. The translation of the German document has been made by using Google Translator. TISSO Naturprodukte GmbH shall not be liable for translation errors or resulting consequences.

1) Basic principles for dealing with personal data

You can visit our website without making any personal details. With each access to our website, usage data are transmitted by the respective Internet browser and stored in log files, the so-called server log files, e.g. Date and time of the retrieval, name of the called page, transferred data volume, and the requesting provider. These data can not be attributed to a particular person and are used exclusively to ensure trouble-free operation of our website and to improve our offer.

Personal data will be collected if you voluntarily communicate this to us for the execution of a contract or at the opening of a customer account. Which data are collected can be seen in the respective input forms. Deletion of your customer account is possible at any time and can be done by means of a message to the contact option described below. We store and use the data you provide for the processing of the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial storage periods, after the expiry of these periods, unless you expressly consent to further use of your data or a legally permitted further data use from our site reserved Which we will inform you accordingly.

In the context of the contact with us (for example via contact form or e-mail) personal data are collected, which data is collected in the case of a contact form, can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. Your data will be deleted after the final processing of your inquiry, if you so wish and the cancellation does not imply any statutory storage obligations.

In addition, personal data are collected when you register to our e-mail newsletter. This data will be used by us for our own advertising purposes in the form of our e-mail newsletter, provided that you have expressly consented as follows:

"You agree to receive the newsletter of TISSO Natural Products GmbH. The newsletter is sent by e-mail and contains information on new products and offers. We will not share your personal data that we process for sending the newsletter, available to third parties . you can always unsubscribe from the newsletter with effect for the future, by e-mail to info@tisso.de or via the unsubscribe link that you find in each newsletter. "

You can unsubscribe at any time by clicking on the link provided in the newsletter or by sending an appropriate message to us. After having logged out, your e-mail address will be deleted immediately in our newsletter distribution list.

E-mail newsletters are sent via the technical service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http://www.mailchimp.com/), to which we forward your data for the purpose of sending the newsletter. Please note that your data is usually transferred to a MailChimp server in the USA and stored there. To protect your data in the US, we have concluded a data processing contract with MailChimp on the basis of the standard contract clauses of the European Commission in order to allow the transmission of your personal data to MailChimp. This data processing contract can be viewed at the following internet address: http://mailchimp.com/legal/forms/data-processing-agreement/. In addition, MailChimp is certified under the EU Privacy Shield "Privacy Shield", and is committed to comply with EU data protection requirements. You can read details on the US EU Privacy Shield here: https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG. You may object to the storage and use of your data at any time with effect for the future, by contacting us via the e-mail address, which can be viewed in the imprint.

2) Transfer of personal data for order processing

2.1 The personal data collected by us shall be passed on to the transport company commissioned with the delivery as far as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the processing of payments.

2.2 If payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, we will send your payment data within the scope of payment processing to the PayPal (Europe) S.à r.l. Et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). PayPal reserves the right to charge credit card payments via PayPal, direct debit via PayPal or - if available - "purchase on account" via PayPal. PayPal uses the results of the creditworthiness check with regard to the statistical probability of payment default for the purpose of deciding whether to provide the respective payment method. Credit rating may contain likelihood values ​​(so-called score values). Where score values ​​are included in the results of the credit assessment, these have their basis in a scientifically recognized mathematical-statistical method. The calculation of the score values ​​includes, among other things, address data. For further information on the protection of your personal data, including information on the credit bureaus used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

3) Cookies

In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliates to recognize your browser on the next visit (persistent cookies). You can set your browser to inform you about the setting of cookies and decide on their acceptance individually, or to exclude the acceptance of cookies for specific cases or in general. If the cookies are not accepted, the functionality of our website may be restricted.

4) Use of social plugins

4.1 On our website, so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") are used. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins.

In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when a page of our website, which contains such plugins, is not connected to the servers of Facebook. Only when you enable the plugins and give your consent to the data transmission, your browser makes a direct connection to the servers of Facebook. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then sends data (including your IP address) to Facebook. We have no influence on the amount of data that is collected by Facebook using plugins. According to our knowledge, Facebook is given information about which of our websites you have visited. By integrating the plugins, Facebook also receives the information that your browser has accessed the corresponding page of our website, if you do not have a profile on Facebook or just are not logged in. This information (including your IP address) is transmitted directly from your browser to a Facebook server and stored there. When you interact with the plugins, for example, the "Like" button, the corresponding information is also sent directly to a Facebook server and stored there. The information is also published at Facebook and displayed there to your contacts.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and settings for the protection of your privacy, please refer to the Facebook privacy policy at http://www.facebook.com/policy.php.

If you are a member of the social network of Facebook and want to limit the collection of data about our websites, as well as the aggregation of your user data with the data you have stored on the social network Facebook, you should unsubscribe before you visit our website at Facebook. You can also completely prevent loading the Facebook plugins with add-ons for your browser for the future, e.g. With the script blocker "NoScript" (http://noscript.net/).

4.2 On our website, so-called social plugins ("plugins") of the Google+ social network are used, which is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). An overview of the Google plugins and their appearance can be found here: https://developers.google.com/+/plugins.

In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when a page of our website that contains such plugins is accessed, it is not yet connected to the Google servers. Only when you activate the plugins and give your consent to the data transmission, your browser makes a direct connection to the servers of Google. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then sends data (including your IP address) to Google. We have no influence on the amount of data Google collects with the help of the plugins. To our knowledge, Google will be given information about which of our websites you have visited before. Through the integration of the plugins, Google also receives the information that your browser has called up the corresponding page of our website, if you do not have a profile on Google+ or are not logged in at the moment. This information (including your IP address) will be sent directly to a Google server and transferred to the US by your browser. When you interact with the plugins, for example, press the "+1" button, the corresponding information is also sent directly to a Google server and stored there. The information is also published on Google+ and displayed to your contacts.

The purpose and scope of the data collection and further processing and use of the data by Google, as well as your rights and settings to protect your privacy, can be found in Google's Privacy Policy at http://www.google.com/intl/en/+/policy /+1button.html.

If you are a member of the Google+ social network and want to limit the collection of data about our websites and the aggregation of your user data with the data you've stored on Google+'s social network, you should sign out before you visit our website at Google+. You can also completely prevent the loading of Google Plugins with add-ons for your browser, eg with the script blocker "NoScript" (http://noscript.net/).

4.3 The so-called social plugins ("plugins") of the microblogging service Twitter, which is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"), are used on our website. An overview of the Twitter plugins and their appearance can be found here: https://about.twitter.com/de/resources/buttons.

In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when a page of our website, which contains such plugins, is not connected to the servers of Twitter. Only when you enable the plugins and give your consent to the data transmission, your browser makes a direct connection to the Twitter servers. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then sends data (including your IP address) to Twitter. We do not have any influence on the amount of data that Twitter posts with the plugins. According to our knowledge Twitter receives information about which of our websites you have called up. Through the integration of the plugins, Twitter also receives the information that your browser has accessed the corresponding page of our website, if you do not have an account with Twitter or just not logged in. This information (including your IP address) will be sent directly from your browser to a Twitter server and stored there. If you interact with the plugins, for example, press the "Twittern" button, the corresponding information is also sent directly to a Twitter server and stored there. The information is also posted to Twitter and displayed on your Twitter account.

The purpose and scope of data collection and the further processing and use of the data by Twitter, as well as your rights and settings for the protection of your privacy, can be found in the privacy policy of Twitter at https://twitter.com/privacy.

If you are a member of the social network of Twitter and want to limit the collection of data about our websites as well as the aggregation of your user data with the data you have stored on the social network Twitter, you should unsubscribe before you visit our website at Twitter. You can also completely block the loading of the Twitter plugins with add-ons for your browser, eg with the script blocker "NoScript" (http://noscript.net/).

5) Use of videos (e.g., Youtube, Vimeo)

This website uses the Youtube embedding function to display and play videos of the provider "Youtube". This uses the extended data protection mode, which, according to the provider, does not start storing user information until the video is played back. If the playback of embedded Youtube videos is started, the provider "Youtube" uses cookies to gather information about the user behavior. According to "Youtube", they serve, among other things, to record video statistic, improve user friendliness and prevent abusive actions. Regardless of the playback of the embedded videos, each time this site is accessed, a link to the Google Network "DoubleClick" is recorded, which can trigger further data processing operations without our influence.

For more information on YouTube privacy, please visit the provider's privacy policy at: https://www.google.com/intl/en/policies/privacy/.

6) Use of Google AdWords Conversion Tracking

This site uses the Google AdWords online advertising program and the Google AdWords conversion tracking. The conversion tracking cookie is set when a user clicks on a Google-served ad. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this site and the cookie has not yet expired, Google and we recognize that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords customers' websites. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers will see the total number of users who have clicked on their ad and have been redirected to a conversion tracking tag. However, they do not receive any information that allows users to be personally identified. If you do not want to participate in tracking, you can disagree with this usage by simply turning off the Google Conversion Tracking cookie through its Internet browser under User Preferences. They are not included in the conversion tracking statistics.

Please visit the following Internet site for more information about Google's privacy policy: http://www.google.com/policies/privacy/.

7) Web Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer and which allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

However, in the case of the activation of the IP anonymisation on this website, your IP address will be previously abridged by Google within the Member States of the European Union or in other states parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage against the website operator.

The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully utilize all the functions of this website. In addition, you can prevent Google from collecting and processing the data (including your IP address) related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading the browser plug-in available under the following link And install: http://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser plug-in or within browsers on mobile devices, please click the following link to set an opt-out cookie that will prevent Google Analytics collection within this site in the future (this opt-out cookie only works In this browser and only for this domain, delete your cookies in this browser, you have to click this link again):

Disable Google Analytics

Please note that this site uses Google Analytics with the "_anonymizeIp()" extension, and therefore IP addresses are only shortened to shortened direct addressability.

8) Google reCAPTCHA

On this website we use ( "Google") and the reCAPTCHA feature of Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043. This function is used primarily to distinguish whether an entry is made by a natural person or abusive done by machine and automated processing. The service includes the delivery of IP address and possibly other required by Google for the service reCAPTCHA data to Google. You can more information about Google reCAPTCHA and the privacy policy of Google for viewing at: https://www.google.com/intl/de/policies/privacy/

9) Google Maps

On our website we use Google Maps (API) Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ( "Google"). Google Maps is a web service for displaying interactive (land) cards to represent geographic information visually.
Already when entering those bases in which is integrated the map of Google Maps, information about your use of our web site (such as your IP address) is transmitted to Google server in the USA and stored there. Google may continue to transmit this information to third parties where this is required by law or third parties process this data on behalf of Google.
Google will not associate your IP address with other data held by Google. Yet it would be technically possible that Google uses the user data obtained by the use of Google Maps to identify the user, it created personal profiles of users or processed for purposes other and used what we each have no control and can have.
The Google Terms of Service can be found at http://www.google.de/intl/de/policies/terms/regional.html, additional Terms for Google Maps, see https://www.google.com/intl /de_US/help/terms_maps.html. Detailed information on data protection in connection with the use of Google Maps is available on the website of Google ( "Google Privacy Policy"): http://www.google.de/intl/de/policies/privacy/
If you do not agree with the future transfer of data to Google in connection with the use of Google Maps, it is possible to disable the web service of Google Maps complete, by turning off JavaScript in your browser application. Google Maps and the map display on this website can then not be used.

10) Your rights and contact

You have a right to free information about your stored data as well as a right to rectification, blocking or deletion of this data. If you have any further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and rectification requests regarding your personal data as well as for revocations. You can find the contact address in our imprint at https://www.tisso.de/en/contact/#imprint.

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