Frequently Asked Questions
Doctors, alternative health practitioners or nutritional therapists, for instance, who are familiar with and use our products, can give you more comprehensive information. If your therapist has not heard of TISSO before, feel free to mention us to him or her.
- Pro EM san / pur / junior: shelf life 12 months
- Pro Vita D3 Oil: shelf life 12 months
- Pro Agalostrum: size 00 (2,30 cm × 0,84 cm)
- Pro Q10 Plus: size 1 (1,94 cm × 0,68 cm)
- Pro Dialvit Kids: size 3 ( 1,57 cm × 0,57 cm)
- Pro Omega Complete: size 10 oval (Ø ca 1 cm, Gelatine)
- Pro Iodine: size 1 (1,94 x 0,68 cm)
Unless indicated otherwise on the packaging, take all food supplements by TISSO at least half an hour before a meal with about 200 ml of still water.
The percentages provided in our list of ingredients indicate what share of the reference daily allowance you would achieve through the daily intake of our product.
For example: Vitamin A is a collective term for several chemically-related compounds with a different vitamin A activity. The IE given for vitamin A always refers to the retinol compound: 1 IE vitamin A is the equivalent of 0.3 microgrammes of retinol. A daily dosage of our Pro Vita D3 Forte contains 220 microgrammes of vitamin A in the form of retinyl palmitate, which is 400 IE or corresponds to 120 microgrammes of retinol. For instance, in order to achieve 400 IE via the vitamin A precursor beta-carotene, 720 microgrammes of the product would be needed.
For some substances there are now additional, more up-to-date units of measurement. For instance, the active ingredient for vitamin A is also provided in retinol equivalents and the one for vitamin E in tocopherol equivalents.
Refrigerate - yes
We recommend storing in a fridge at max. 7°C for:
- Pro EM san / pur /junior
- Pro Omega Complete / Ultra
We do not recommend storing our powdered products in the fridge, as moisture from condensation could adversely affect the quality of the product.
Payment and delivery
The following payment methods are supported by the TISSO online store:
- direct debit
- PayPal (€3 fee (deliveries to Switzerland CHF15 fee)
- by credit card (VISA/MasterCard)
- payment in advance
- on account
With a foreign address, the "on account" method is only available to repeat customers.
Shipping costs within Germany
- €5.50 on orders up to €149.99
- €3 on orders up to €249.99
- Free shipping on orders over €250
- Subscriptions and orders with a quantity discount are free of delivery costs within Germany!
Shipping costs non-german addresses
- 7.50 € on orders up to 249.99 €
- Free shipping on orders over 250.00 €
- approx. 1-4 working days for deliveries within Germany
- approx. 2-6 working days for deliveries within the European Union
Countries we ship to
Shipment within the European Union and Switzerland. Further Countries on request.
Our delivery partner is DHL.
It is possible to deliver to an address that is different from the invoice address or to a DHL package station.
Orders further afield
Right of withdrawal & Withdrawal form
A. Right of withdrawal
Right of withdrawal
You may withdraw from your contract within 14 days in writing (including, but not limited to, a letter, fax or e-mail) without stating any reasons. The withdrawal period shall be 14 days from the day that you or a third person appointed by you (not the transporter) gained possession of the goods. If you ordered several items together and these items are delivered separately, the withdrawal period shall be 14 days from the day that you or a third person appointed by you (not the transporter) gained possession of the last item. If you ordered goods that will be delivered regularly for a specified period in time, the withdrawal period shall be 14 days from the day that you or a third person appointed by you (not the transporter) gained possession of the first item.
Please send any notices of withdrawal to the following address: TISSO Naturprodukte GmbH, Eisenstraße 1, 57482 Wenden, Germany, Tel.: +49 (0) 2762 – 9836 - 0, fax number: +492762983610, e-mail: email@example.com, internet address: www.tisso.de
You can download a template withdrawal form here or send us a different, unambiguous declaration. In order to comply with the withdrawal period, it is sufficient to send us the notice regarding your exercising of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If a withdrawal is effective, TISSO Naturprodukte GmbH is obligated to pay back any and all payments they received from you, including, but not limited to, the postage costs (but excluding any additional costs incurred by your choosing a different type of posting than the standard posting offered), immediately and within 14 days from the day TISSO Naturprodukte GmbH received your notice of withdrawal. TISSO Naturprodukte GmbH will use the same means of payment that you used for the original transportation in order to pay back the above payments unless a different means of payment is agreed on. Under no circumstances will you incur fees for the back payment. TISSO Naturprodukte GmbH is entitled to refuse the back payment until they have received the goods back or until you have provided evidence that you posted the goods in due form. The deadline starts at whichever point in time is the earlier one.
In any case, you shall return the goods promptly within 14 days from the day that you informed TISSO Naturprodukte GmbH about your withdrawal by sending or handing them over to TISSO Naturprodukte GmbH, Eisenstraße 1, 57482 Wenden, Germany. The deadline shall be met if you post the goods before the 14-day deadline expires. You shall bear the direct costs for the return. Any products that have been opened or used shall not be taken back or only taken back against payment of the value of the goods.
- If possible, please do not return the goods carriage forward to us.
- Please note that the aforementioned numbers 1-2 are not the prerequisite for the effective exercise of the right of revocation.